Ruby B. Choi began her public service career working for various city government offices in Chicago and New York City. In 2010, she began working at the NYC Mayor’s Office of Operations, leading priority projects that joined data analytics, technology, and policy to modernize and enhance government efficiency, accountability, and effectiveness.
In 2016, Ms. Choi was appointed Assistant Commissioner, Program Management and Operations Redesign, at the New York City Police Department (NYPD). She established and led the Project Management Office and Change Management Office. Her teams functioned as the coordinating entity for implementing major initiatives by collaborating with stakeholders within and outside the NYPD. She managed significant changes in the Department, such the creation of the first-ever NYPD community center, streamlining the recruiting and hiring process, and implementing many Customer Service initiatives. She also led the design and implementation of the NYPD Strategic Plan in 2018 and 2020, as well as the Police Reform Plan in 2021.
In April 2022, Ms. Choi was appointed Deputy Commissioner, Strategic Initiatives, at the NYC Office of Technology and Innovation. In the central technology organization for NYC government, she leads and facilitates collaboration on technology priorities across various divisions, working closely with agency and external partners. She manages a portfolio of key initiatives around user-centered digital transformation, improving IT program management, enhancing customer service, and researching emerging technologies to help further the mission of City agencies.
Ms. Choi was born and raised in New York City. She holds a bachelor’s degree from the University of Chicago, and a master’s degree from Columbia University, School of International and Public Affairs.